Post-sale Service

By acquiring a K&V INGENIERIA solution, you are being supported by more than 24 years of electrical experience in the different industrial, construction and institutional sectors in Colombia. Our Customer Service department offers you a complete portfolio for the entire life cycle of our systems.
 
 
Technical Support Line: When you need technical answers related to our solutions and systems, we offer you the support of the technical support line. Through a telephone consultation, or sending your inquire via email, you will have the possibility of obtaining detailed information about our solutions and systems, technical characteristics, regulations and procedures for the correct practices in the installation.
 
 
Technical Assistance Line: +05753133660 ext.:208.
 
Hours: Monday through Friday (non-holiday days) from 8:00 AM to 5:00 PM. You can also direct your inquiries in writing to the following electronic address:
 
E-mail: direcciontecnica@kv-ingenieria.com
 
Supply of parts and spare
 
The requirements for the availability of manufactury industry or procces industry are increasingly important. Reliable availability of spare parts is today key to success in your business. Our specialized staff will help you determine and recommend the spare parts lists you need to ensure an immediate replacement in case of emergency.
 
 
Service Agreements for Technical Support
 
An unexpected stop involves unnecessary costs for loss of production and equipment damage. We help you reduce these stops and increase plant availability and reliability via predictive and preventive service contracts. Our technical support contracts ensure 7x24 availability of specialized personnel with the necessary equipment and tools to ensure optimum performance. Maintenance programs of K&V INGENIERIA have as a priority to avoid costs for unexpected stops and failures and extend the useful life of their assets.
 
 
Within multiple benefits with our service agreements you get:
 
  • Planning, reduction and control of maintenance costs.
  • Increase of productivity by reduction of plant losses.
  • Individually configurable service packages.
 
For more information on our service department please contact us through our telephone line and / or email service department of K&V INGENIERA.

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